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Warranty Information & Registration

At Hatco, we stand by the equipment we manufacture, which is why we offer limited warranty protection on our equipment and certain equipment components against defects in materials and workmanship. Read on for our warranty information, then complete the warranty registration form for limited warranty protection for your equipment.

Warranty Registration

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Limited Warranty

WARRANTY, EXCLUSIVE REMEDY: Seller warrants that the Products will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller’s sole obligation to Customer under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller’s option, of any Product or any part thereof deemed defective upon Seller’s examination, for a period of: (i) one (1) year from the date of purchase when installed and maintained in accordance with Seller’s written instructions or (ii) eighteen (18) months from the date of shipment by Seller, whichever is earlier. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller’s material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer’s exclusive remedy. Any improper use, alteration, repairs or any other action or inaction by others (including the use of any unauthorized service agency) that in Seller’s sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer’s customers or other users of the Products. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED.

        (A) Without limiting the foregoing and subject to the foregoing conditions, additional warranties may be available solely by written agreement from Seller.

        (B) Without limiting the foregoing and subject to the foregoing conditions, the following product components have warranties for the periods of time and conditions as follows:

              (I) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

                         Conveyor Toaster Elements (metal sheathed)

                         Drawer Warmer Elements (metal sheathed)

                         Drawer Warmer Drawer Rollers and Slides

                         Strip Heater Elements (metal sheathed)

                         Display Warmer Elements (metal sheathed air heating)

                         Holding Cabinet Elements (metal sheathed air heating)

                         Heated Well Elements — HW, HWB and HWBI Series (metal sheathed)

              (II) Two (2) Year Parts and Labor Warranty:

                         Induction Ranges

                         Induction Warmers

              (III) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

                         3CS and FR Tanks

              (IV) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty:

                         Electric Booster Heater Tanks

                         Gas Booster Heater Tanks

              (V) Ninety (90) Day Parts-Only Warranty:

                         Replacement Parts

Without limiting the foregoing SUCH WARRANTIES DO NOT COVER components in Seller’s sole discretion such as, but not limited to, the following:

Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

LIMITATION OF LIABILITY: SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS OR LABOR COSTS, ARISING FROM THE SALE, USE OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORTED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SELLER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO SELLER BY CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO CUSTOMER’S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER’S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN ‘WARRANTY, EXCLUSIVE REMEDY’ SECTION HEREIN.

See our full Terms of Sale at: [https://www.hatcocorp.com/terms-of-sale]