When you’re in the foodservice business, finding a trustworthy equipment manufacturer can make or break you. While service and atmosphere are critical components to an enjoyable dining experience, top-notch food is non-negotiable. And without top-of-the-line manufacturing equipment, that isn’t possible. A good manufacturer is more than just the equipment though. They’re a partner you can count on.
When evaluating manufacturers to work with, pump the brakes if they don’t possess these five winning traits:
Quality isn’t the only ingredient for a happy customer recipe, but it’s a biggie. As you evaluate manufacturers, narrow them down by prioritizing suppliers with industry expertise across your product offering and in your target market. Ask for references, check reviews and look into the company’s history. If they have a long-standing reputation for quality and a competitive warranty policy in place, you’re on the right track. These are signs that a manufacturer will not only be reliable, but also accountable if equipment issues arise.
You don’t just need quality equipment; you need it on time. In foodservice and hospitality, needs are ever-changing, and you need a manufacturer that can respond to those changes — quickly. Whether you need new equipment or maintenance services, your manufacturer’s turnaround time is key to smooth operations. On top of that, it directly impacts your bottom line by allowing you to maintain a consistent level of service.
As they say, communication is a two-way street. While you need to be clear with your manufacturers on requirements, they need to be upfront with you so you know what to expect and can plan accordingly. If an issue arises and there’s a delay in shipping, for example, a good manufacturer won’t wait until it’s too late for you to figure out a backup plan. They’ll proactively keep you in the loop, so you can manage expectations and adjust as necessary. This makes your job easier, and ultimately, your clients happier.
New trends are always emerging in foodservice, and you want a manufacturing partner that’s ahead of the curve. Ideally, your manufacturing partner will do more than fulfill orders and address service requests. If they’ve got their finger on the pulse (and they should), they can advise you on must-have equipment and cutting-edge technology. By doing this, they enhance your value, helping you stand out as an industry leader.
In a business where overhead costs are high, you’re constantly trying to figure out how to control costs and increase profit margins. When it comes to foodservice equipment, there’s more to cost than what meets the eye. For example, a supplier may seem like a deal at first glance, but if their services are slow and limited, it can mean lost sales or downtime (which can add up). When you’re looking into costs, make sure you look past the price tag and consider the whole picture. While manufacturers that prioritize labor-saving technology and energy-efficient equipment may seem more expensive at first glance, they offer greater potential for long-term savings.
Put your trust in us.
You’ve got a lot on your plate, and if you find a manufacturer you can trust, it’s one less thing to worry about. A strong manufacturer will give you peace of mind that you have the products you need to exceed customer expectations. As a long-term industry leader, Hatco may be just the supplier you’re looking for. Since our founding in 1950, we’ve prided ourselves on superior product quality and knock-your-socks-off customer service. Find out more about Hatco and our tradition of excellence.